+269.694.6666
Customer support
Mon-Fri: 8:00am – 5:00pm EST
Mon-Fri: 8:00am – 5:00pm EST
Prime Solution, Inc.
610 S. Platt St.
Otsego, MI 49078
Main office location
To inquire further or begin the ordering process for a ROTARY FAN PRESS® system call 269-694-6666 or fill out the CONTACT US form below.
A representative will reach out to you timely and visit your facility as needed to talk you through the process step-by-step because we want to make sure that you have what you need when you need it.
If you have a question, need to resolve an issue or schedule operator training, contact us. Call our main number, reach out to the service team, or fill out the form below and we will respond by the end of the next business day.
Contact Us
Frequent questions
What are lead times?
Lead times vary depending on the type and size of machine ordered. Standard lead times are 14 to 18 weeks.
What size do I need?
Sizing depends on type of application, influent solids %, volatile solids %, how much sludge you want to process, and how often. With a simple conversation we can get you a budgetary proposal quickly.
How to get parts?
You can call us at 269-694-6666 or email us at info@psirotary.com. Someone will respond during normal business hours, within 12 hours of receiving your inquiry.
Can I make an appointment to see the Rotary Fan Press?
Prime Solution has installations throughout the US that can be visited, or you can set up a time to have the mobile unit visit your site. Contact us at 269-694-6666 or info@psirotary.com for more information.
Do operators have to babysit the press?
No! We understand the importance of having a machine that runs consistently without constant operator attendance. We even have installations that run overnight without operator attendance. If there is an upset, the machine would just shut down. No mess.
Is there training available?
Each standard order of a Rotary Fan Press comes with minimally 24 hours of instructor and hands on training. Additional training can be contracted by contacting us or our service department.
Are there a lot of wear parts?
The Rotary Fan Press has one standard low-cost wear part. The machine is built to increase a customer’s sustainable attributes. Maintenance is minimal in comparison to other mechanical dewatering equipment.
How can I order a system?
Call our sales Department at 269-694-6666 or email us at info@psirotary.com. We will reach out to you with the next steps.